J.D. POWER DEALER OF EXCELLENCE

 

"Modern Nissan of Lake Norman is a J.D. Power 2018 Dealer of Excellence for the Customer Sales Experience"

Visit our J.D. Power Dealer of Excellence in Lake Norman Today

Are you hoping to discover a dealership that always puts the customer first? As part of J.D. Power Dealer of Excellence ProgramSM requirements, our team at Modern Nissan of Lake Norman fulfill the criteria that matters for the showroom experience of nearby Charlotte and Concord NC drivers. Learn about the program, how our team earned such a prestigious honor, and what qualifications mean with a comprehensive J.D. Power Dealer of Excellence preview below.

J.D. Power Dealer of Excellence - A Legendary Status

To qualify as a J.D. Power Dealer of Excellence, your dealership must showcase a devotion to customer's experiences that keep up with modern demands and evolving needs of drivers on local roadways around Gastonia and Statesville. Our team here in Lake Norman achieved this objective by passing through a three-step qualification process as part of this program. Features of these criteria are as follows:

  • Feedback review of more than 25,000 consumers to determine top-performing brands
  • Rank review for top customer satisfaction areas as measured by J.D. Power Sales Satisfaction index (SSI) StudySM
  • Dealership audit to determine J.D. Power Sales best practices either met or exceeded by team

The Final Hurdle - Best Practices

Wondering exactly what makes our dealership experience in Lake Norman different from other locations around nearby Hickory and Mooresville? By listing vehicle inventories and pricing on our website, extending a transparent and time-friendly negotiation process, and offering fair trade-in values for vehicles you wish to move on from, our team showcases a willingness to serve customers and understand the nuances of new Nissan car shopping from their perspective. Additionally, our F&I product menu is easy-to-read, digestible and clear in its layout and content.

If you're from Matthews and Huntersville and ready to experience award-winning customer service, we welcome you to stop by our Lake Norman showroom today for the J.D. Power Dealer of Excellence difference.


J.D. Power 2018 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/DOE

Contact

Modern Nissan of Lake Norman

18615 Statesville Road
Directions Cornelius, NC 28031

  • Sales: (704) 237-5120
  • Service: (704) 237-5110
  • Parts: (704) 237-5121

Hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 8:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 8:00pm
  • Friday 9:00am - 8:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday Closed

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